EXCHANGES AND RETURNS
Once you receive the product, please verify that it is in perfect condition. We offer the possibility of making exchanges or returns of your purchase within the first seven (7) business days for Lima and fifteen (15) business days for other provinces, after you have received the product.
To make exchanges or returns, the customer must contact the Customer Service Team by email at hola@veronacalzado.pe or via WhatsApp at +51 908806493 to receive the appropriate support for their request regarding a change of size, color, or model. To process a change of size, color, or model, the following conditions must be met:
• Be within seven (7) business days for Lima and (15) business days for Provinces, after receiving the product.
• It is necessary that the product be delivered in the same way in which it was received, that is, it must be in perfect condition, without signs of use, in its original packaging, as well as being accompanied by the corresponding receipt or invoice.
• The product must not be damaged or deteriorated by actions of the customer or third parties.
• In the case of products purchased as part of a promotion, delivery of all products included in the corresponding promotion is required.
• All changes will be subject to evaluation by our specialized technical staff; the response will be communicated to the client.
• The change will be subject to stock availability at the time of the request.
• If the customer chooses a higher-value product, they will have to pay and/or cancel the difference.
• If the customer chooses a lower-value product, they will not receive a refund for the difference.
• If the customer does not wish to make the change at that time, a credit note will be generated so that they can make a purchase later.
*VERONA may reject the request for a product exchange if a breach of the described conditions is detected.
*Products purchased on promotion or with discounts are not subject to exchanges or returns.
Replacement due to factory defect or malfunction
In order to make an exchange due to a factory defect or malfunction, it is essential to meet the following conditions:
• The deadline for making this request is 30 days after receiving the product.
• It is necessary that the product be delivered in the same way in which it was received, that is, it must be in perfect condition, without signs of use, in its original packaging, as well as being accompanied by the corresponding receipt or invoice.
• The product must not be damaged or deteriorated by actions of the customer or third parties.
• All changes will be subject to evaluation by our specialized technical staff; the response will be communicated to the client.
• If a factory defect or fault is verified, the product must be repaired or replaced (subject to stock availability)
• If the customer does not wish to make the change at that time, a credit note will be issued so they can make a purchase later, or a refund will be processed. (Refunds to Visa, MasterCard, American Express, and Diners Club cards may take up to 21 business days or depending on your bank.)
*VERONA may reject the request for a product exchange if a breach of the described conditions is detected.
*Products purchased on promotion or with discounts are not subject to exchanges or returns.